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FAQ

Q) How would I make a payment?
A) By calling our office on 07771 624463 to pay by card or by sending a cheque made payable to N.Gooch.

Q) Can I bring Pets?
A) Yes all of our properties welcome pets; we charge an additional £20.00 per pet per week or £3.00 per day for short breaks.

Q) What are the arrival and departure times & days?
A) All properties are available from 3:00pm and on day of departure we ask that you vacate by 10:00am. Preferred changeover day is Friday; however this can be flexible depending on the property.

Q) What if I have special accessibility needs?
A) Levels of accessibility vary throughout the properties, we recommend that you call us with any specific requirements and we will be pleased to help.

Q) What is the credit card surcharge?
A) A 3% credit card surcharge is payable when using credit card, this is a fee that we are charged for every card transaction; however there is no surcharge when paying by debit card or cheque.

Q) What if I have any special requirements?
A) If there is anything that you feel that is important to the enjoyment of your stay, please contact us and we will be pleased to help.

Q) What is provided in the property?
A) All of our properties are fully furnished throughout; we provide all bed linen, towels and tea towels.

Q) How are the fuel surcharges calculated?
A) The properties use oil for heating purposes, this is charged out to you at a daily rate, which is prepaid prior to your arrival. Charges are set out below:

Riverview Oakhaven
£15.00 Per Day £12.00 Per Day

Q) Is broadband/Wireless Internet access available?
A) There is no broadband or wireless internet available at our properties.

Q) Can I use the phone line in the property?
A) Phone lines are unavailable to the use of guests.

Q) Is there parking available at the property?
A) There is sufficient amount of parking at each property for the number guests the property houses.

Q) What are the access arrangements for the property?
A) By calling the office on 07771 624463 to obtain the property key code.